Support that fixes the order, not just the ticket.
Evenkeel answers your customers and carries out the routine changes behind their requests: a new delivery address, a cancellation, a refund. It works inside limits you set. When it isn’t sure, the conversation comes to you with everything attached.
We are opening early access to a small group of merchants. No card, no commitment.
Illustration of intended behaviour. Not a recording from a live store.
We read the market before we wrote any code.
We collected 1,398 apps across all 90 leaf categories of the Shopify App Store, then read 268 low-star reviews by hand. In helpdesk apps the same few complaints kept repeating.
What the 182 helpdesk reviews were about
One main issue per review, from the ten top apps in the category.
Method and limits. Pages collected from the public Shopify App Store on 2–4 August 2026 and read by a person. This is a qualitative sample of ten apps, not a market-wide figure, and each review was assigned a single main issue even when it raised several.
- Bills that move with your busiest week.
- Per-ticket and per-resolution pricing means support costs rise exactly when you are already stretched.
- Bots that talk but can’t act.
- Explaining a return policy is easy. Changing an address or cancelling an order safely is the part merchants end up doing by hand.
- No one to reach.
- Merchants describe waiting days for an answer from the company whose product is support.
How Evenkeel works.
Built on Claude, the AI model from Anthropic. You decide how much it is allowed to do.
- 01
Connect your store
Installs through Shopify’s standard app flow. It reads orders, fulfilment status and your policies, and asks only for the permissions it needs.
- 02
Set the rules
Choose what it may do on its own, what needs your approval, and what it must never touch. Refund limits, time windows and order types are yours to define.
- 03
It handles the routine
Order status, address changes before fulfilment, cancellations and refunds within your limits. Every action is written to a log, with the reason.
- 04
You get the rest
When it is unsure, or a request goes past your limits, the conversation reaches you with the order, the history and a suggested reply. The customer never has to repeat themselves.
The rules screen: you choose, action by action, what the agent may do alone. Illustration.
| Time | Action | Reason |
|---|---|---|
| 10:42 | Address updated #1042 | Before fulfilment |
| 10:43 | Refund held #1042 | Above $50 limit |
| 11:07 | Order cancelled #1047 | Within 60 minutes |
| 11:31 | Tracking explained #1039 | Status question |
| 12:02 | Passed to you #1051 | Request unclear |
The activity log: every action, with the order and the rule that allowed it. Illustration.
Autonomy you raise slowly
| Level | What Evenkeel does | What you see |
|---|---|---|
| Observe | Reads orders and conversations and drafts replies. Nothing is sent and nothing is changed. | Drafts to review and send yourself. |
| Suggest | Proposes the exact action, such as “update the address on #1042”, with the reason. | One click to approve or decline. |
| Act within limits | Carries out the actions you have allowed, up to the limits you set, and escalates everything else. | A log of every action, and only the exceptions in your inbox. |
We also build the app you need.
Some problems don’t have an app in the store yet. If you can describe it, we can scope it, build it and hand it over.
A lot of what slows a Shopify business down is small and specific: a report your team rebuilds every Monday, a supplier feed that needs cleaning, a step in fulfilment that someone repeats forty times a day. Off-the-shelf apps rarely fit these, and agencies often quote for far more than the problem needs.
We work with a small number of merchants at a time, so you talk to the people who write the code.
- Admin tools and dashboardsInternal screens for your team, built around how you actually work.
- IntegrationsConnect your store to suppliers, ERPs, shipping and accounting systems.
- Storefront and checkout featuresCustomisations that fit your brand, built with Shopify’s supported extension points.
- Order and inventory automationRules and workflows that remove repeated manual steps.
| SKU | Item | In stock |
|---|---|---|
| LN-2204 | Linen cushion, sage | 6 left |
| CR-1180 | Ceramic mug, set of 4 | 3 left |
| TB-0931 | Wool throw, oat | 9 left |
An example of the kind of admin tool we build. Illustration with sample data.
A short call or an email. No brief needed.
You get a written scope and a price before anything starts.
You see working versions along the way, not just at the end.
Documented, deployed to your store, with support after launch.
I started Evenkeel after reading hundreds of merchant reviews of the tools stores rely on. The frustrations repeated: surprise bills, support that takes days, bots that can talk but can’t act.
We’re building the version we would want to use. If you run a Shopify store and this sounds familiar, I’d like to hear from you.
Things merchants ask first.
Is the support agent available now?
Not yet. We are building the first release and opening early access to a small group of Shopify merchants. Write to us and we will tell you where things stand.
What will it cost?
Pricing is not final. The principle is a predictable monthly price based on the size of your store, not on how many tickets you receive. Early-access merchants will get the terms in writing before committing.
Will it change my orders without asking?
Only what you allow. You define which actions are automatic, which need your approval and which are off-limits, and every action is logged.
Which AI does it use?
Evenkeel is built on Claude, from Anthropic, to understand customer messages and decide which permitted action, if any, to take.
What happens to my customers’ data?
We will process only what is needed to do the job and tell you exactly what that is. A full product privacy policy and data processing terms will be published before any merchant connects a store. For this website, see our privacy policy.
Do you build custom apps for individual stores?
Yes. Describe what you need and we will come back with a written scope and price. See custom apps above.
Tell us what your store needs.
Early access to the support agent, or a custom app. Write to us and a person will reply.
- Emailhadar@useevenkeel.com
- Reply timeWe aim to reply within two working days.
- Your dataWe use your message only to answer you. See the privacy policy.